Privacy Policy
This privacy policy includes all the details about the data collected from consumer interactions with Lavekart digital and non-digital means. The policy explains the details around collection, storage, transformation, usage, sharing and transfer (if any) of consumer data.
In case we extend with new features or services, the policy will be updated. Please revisit the Lavekart website periodically to see the updates. Initially, consumers and service users will accept and provide consent to the Privacy policy with Terms & Conditions over email or WhatsApp communication as the case may be. By accessing and using the Lavekart service or website for our Services, you consent to the collection, storage, and use of the personal information you provide (including any changes provided by you) for all the Services we provide.
Data Collection
The company, Lavekart, values consumer privacy. We collect data for our laundry services through various means, such as consumer correspondence, website navigation, and support query submission. When customers interact with us to place orders or avail of our services through WhatsApp, Call or email, we may collect information like name, address, occupation, city, pin code and mobile no.
To enhance our services, we use Google Analytics and/or Google Tag Manager to track user behavior on our website. This tracking is anonymous and does not link to any personally identifiable information shared with us.
We are committed to safeguarding your data and will not sell or share it with third parties for marketing purposes. Any personalization of services based on consumer usage will be done to provide better services and notifications to our valued customers.
At Lavekart, we prioritize data security and adhere to applicable privacy laws. For any queries or concerns regarding your data and privacy, please contact us at support@lavekart.com. By using our services, you consent to the collection and usage of your data as outlined in this policy.
Data Usage
At Lavekart, we greatly value the data provided by our customers as it enables us to enhance our laundry services and create a user-friendly experience. The information collected is specific to the services we offer and is utilized to maintain, protect, and improve our platform, including personalized advertising and site features. We are dedicated to developing new services that cater to your needs better.
Your email address and phone number, as personally identifiable information, may be used to send order updates, commercial messages, and marketing communications about our services, with an option to subscribe or unsubscribe as per your preference.
For non-marketing purposes like notifying you of significant changes, customer service-related matters, or billing purposes, we may use your email address or phone number.
Please note that any personally identifiable information provided by you will not be considered sensitive if it is publicly available on our social platforms or website’s public sections like comments, blogs, messages, etc.
We assure you that protecting your data and maintaining your privacy is our top priority. For any inquiries or concerns related to your data and privacy, feel free to contact us at support@lavekart.com. By using Lavekart’s services, you consent to the terms of this policy.
Data Sharing
At Lavekart, we understand the importance of your data and privacy. While we prioritize safeguarding your information, there are limited circumstances under which we may share your data with third parties:
- When required by law, court, or governmental agency for identity verification, prevention, detection, investigation, or prosecution of offenses, and to comply with applicable laws and regulations.
- Sharing data within our subsidiaries, officers, and employees for processing personal information on our behalf, ensuring compliance with confidentiality and security measures.
- Presenting data to advertisers and third parties in aggregated statistics to understand our audience and the value of advertising on our site.
- Sharing data to enforce or protect our rights or the rights of our affiliates, associates, employees, directors, officers, or when necessary to identify, contact, or take legal action against anyone causing interference with our rights or website.
- No transfer of consumer data internationally, unless international operations start or required by Indian law to share data explicitly.
Data Security
We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. While no security system is impenetrable, we strive to ensure the security of our database.
Updates to Policy
We may update our Policy to incorporate changes in technology, applicable law, or services rendered. Any changes will be effective immediately upon posting on the website. We advise you to review this Policy periodically.
Contact & Redressal
For questions or concerns about privacy, please contact us at support@lavekart.com. We will handle any litigation in accordance with Indian laws and local jurisdiction.
Your trust is paramount to us, and we assure you that your data will be treated with utmost care and transparency. By using Lavekart’s services, you agree to this Privacy Policy.